Next · during the show

Show Day.

What to do when something looks wrong mid-show. Everything you need is on this page. Tap what you see.

My phone stopped updating Is it connected again? It says "Access removed" Keep the show going I'm the producer

My phone stopped updating

Crew · the first 30 seconds
  1. Pull down to refresh the page, or open your invite link again.
  2. Give it 15 seconds. The producer's Next sends the rundown every 15 seconds.

    Until the producer is in Run mode, your phone says it is waiting for the director.

  3. Still stuck? Tell the producer.

    Your screen keeps the last update and its clock keeps running, so Now and Next still move on the last timings you got. Changes made after that point don't show yet.

Is it connected again?

The crew screen has no connection light, and the clock runs on your phone either way.

Crew: open your invite link again. When the rundown appears, you're connected and it's current.

Producer: the ● online count in Next's top bar shows how many people are connected right now.

It says "Access removed"

The producer removed you from this show. The screen clears, and the old link stops working.

A mistake? Ask the producer to add you again and send you the new link.

My screen keeps going dark

Tap Keep my screen on at the top of your crew screen. It stays on while Next is open in front of you; lock the phone or switch apps and it goes back to sleeping as usual.

It uses more battery. For a long show, plug in.

No button? Your browser can't do it. Turn auto-lock off in your phone's settings for the show instead.

Keep the show going

The producer's rundown is an .xlsx spreadsheet in their own Google Drive, OneDrive or Dropbox. The show can carry on from it in Excel or Google Sheets, on a laptop or a phone.

It is the rundown as of the producer's last save.

I'm the producer

Before doors
  1. File → Save to Drive. Save again after big changes.
  2. File → Download .xlsx for a copy on this laptop.
  3. Go to Run mode. Crew follow Run mode.
  4. Check the ● online count against your crew list.
  5. Using OBS or vMix? The Switcher button shows ✓. Call the first segment, watch the switcher cut, then press Undo. For vMix, press Start on the script in Settings → Scripting: vMix doesn't start it by itself.
During the show
  1. Crew say their phone froze? Check Next is open and in Run mode. Their phone catches up within 15 seconds of reconnecting.
  2. Removed someone by mistake? Open Crew, add them again, press Save, then Copy link and send it to them.
  3. OBS or vMix didn't cut? Cut by hand in the switcher. Next won't move off your cut until you call again. If the next call misses too, check the Source cell's spelling against the scene or input name, and that the Switcher button shows ✓. All switcher checks →

No live phone support during a show.

Everything you need is on this page. After the show, tell us what happened and we'll find it. Include:

All Next questions →

Starting Frame. — the guide · startingframe.com
Next · show day.