Terms of Service
Welcome to Starting Frame. These Terms of Service ("Terms") govern your use of startingframe.com, the Frame workspace, and the apps within it (collectively, the "Service"), provided by Starting Frame LLC, a New Jersey limited liability company ("Starting Frame," "we," "us," "our"). By accessing or using the Service, you agree to these Terms.
The short version: Starting Frame's creative tools (the Cue suite) are free forever. The production toolkit — Just Read It, Next, and future apps — is included with Starting Frame Membership ($24/month, 14-day free trial). You own your files. We provide the interface. We can't see your project content — we designed it that way. Use the Service for legitimate creative and production work, and we're good.
Eligibility
You must be at least 13 years old (or at least 16 if you reside in the European Economic Area or the United Kingdom) to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Your account
You sign in to Frame using one of three methods: email + password, Sign in with Google, or Sign in with Microsoft. You are responsible for the security of the email address, password, or third-party account you use to sign in.
If you upgrade to a paid (Pro) tier on any app, your account is additionally protected by multi-factor authentication. You will be required to enroll a second factor (a passkey or an authenticator app one-time-password) on your first sign-in after the upgrade. You may not disable multi-factor authentication while your subscription is active.
You can delete your account at any time from Frame settings.
Your content — you own it
You retain all rights, title, and interest in any content you create, upload, edit, or save using the Service ("Your Content"). We claim no ownership of Your Content.
We do not store Your Content on our servers. Our apps are interfaces. Files you create or edit are saved to:
- a cloud storage provider you have connected (Google Drive, OneDrive, and in a future release Dropbox or Box), or
- your local device via download.
When you use Next App's invited-viewer feature for a live show, Your Content briefly transits through a real-time communications channel (Ably) to your invited viewers. We do not store this content. It exists in transit during the live show and may sit in viewers' browser memory and local storage for up to 24 hours after the show, then auto-clears.
License to operate the Service
You grant us a limited, non-exclusive, revocable license to handle Your Content solely to the extent necessary to provide the Service to you — for example, transiting your rundown through a real-time channel to your invited show viewers. This license does not let us use Your Content for any other purpose, and it ends when you stop using the Service or revoke our access.
Acceptable use
You agree not to:
- Use the Service to store, share, or transmit content that is illegal, infringes the rights of others, or violates applicable laws or regulations.
- Use the Service to harass, threaten, harm, or impersonate any person.
- Attempt to interfere with or compromise the security, integrity, or availability of the Service.
- Probe, scan, or test the vulnerability of the Service without our prior written authorization, or breach any security or authentication measures.
- Use the Service to send spam, unsolicited communications, or malware.
- Resell, sublicense, or commercially redistribute the Service to others.
If you violate these Terms, we may suspend or terminate your account.
Tiers, pricing, and payment
The Service is structured as a free baseline with optional paid tiers on specific apps.
Always free
- The Cue suite (Typo, Callout, Background, Bubble) — all creative motion-graphics tools, used with a free Starting Frame account, no functional limits.
- Just Read It (JRI) — full teleprompter with operator + viewer + pop-out modes.
- Next — event rundown and show-runner.
- All accessibility features across every app (dyslexia-friendly fonts, low-vision reading fonts, high-contrast modes, captions and timed-text support, screen-reader compatibility). Accessibility will never be paywalled.
Paid (Pro)
- Starting Frame Membership — $24 per month, after a 14-day free trial. Includes the production toolkit: saved-scripts library, session history, and faithful
.docxrendering (bold / italic / inline color from your Word document carry through to the prompter) in Just Read It; and Pro features in Next and future Starting Frame apps as they ship. One membership, all paid apps included. - A paid tier for Next will be introduced ahead of Next's public launch. Pricing for Next Pro will be communicated at least 30 days before it becomes available, and current free Next users will receive grandfather treatment as described below.
Payment processor
All paid subscriptions are processed by Stripe (Stripe Payments Company). Payment card details are entered into Stripe's PCI-compliant checkout and stored by Stripe. Starting Frame never receives or stores your full payment card number. Sales tax, where applicable, is calculated and collected by Stripe at checkout.
Billing cycle
Subscriptions auto-renew monthly until cancelled. Your card is charged on the same day of each month that your subscription started. If a charge fails, Stripe will retry for up to seven days; if the retry sequence fails, your Pro access ends and your account reverts to the free tier without losing any underlying data.
Refunds and cancellation
All sales are final. We do not offer refunds, including for partial billing periods, periods of non-use, or accidental renewals. You may cancel your subscription at any time from Frame settings (which redirects you to the Stripe Customer Portal). Cancellation stops all future charges and keeps Pro access active through the end of the period you have already paid for. After that period ends, your account reverts to the free tier — your underlying data (saved scripts, session history, preferences, OAuth connections) is preserved; only the Pro-specific features are gated.
Grandfather treatment for early users
Users who created a Just Read It account before 2026-07-01 are grandfathered into the saved-scripts library feature at no cost — a thank-you to early users for trying the tool before it had a paid tier. Grandfathered status does not extend to other Pro features (such as faithful .docx rendering) introduced after the launch of paid tiers; those remain Pro-only.
Price changes
We may change pricing for any paid tier. If we do, we will give existing subscribers at least 30 days' advance notice by email. You may cancel before the new price takes effect.
Discontinuation
Because your project files live in your own cloud storage and not on our servers, you can move on at any time without losing anything you have created.
Third-party services
The Service relies on third-party services, including Auth0 (authentication and multi-factor authentication), Google and Microsoft (sign-in and storage providers), Ably (real-time pub/sub for live show broadcast in Next), Stripe (payment processing for paid tiers), Resend (transactional email delivery), and our hosting provider DigitalOcean. Your use of those services is also subject to their respective terms and privacy policies. We are not responsible for outages, errors, or actions of third parties, though we will communicate with you about issues that affect your access.
When you connect Google Drive or OneDrive, you authorize our apps to read and write a narrow slice of your storage — files Frame creates or that you open in Frame for Google Drive, or files inside a dedicated Apps/Frame folder for OneDrive. We use least-privilege OAuth scopes (drive.file for Google, Files.ReadWrite.AppFolder for Microsoft), which means we cannot access files outside that scope. You can revoke this access at any time from Frame settings or from your provider's account settings.
Service availability
We aim for high availability, but we do not guarantee uninterrupted access. The Service is provided "as is" and "as available." We may modify, suspend, or discontinue the Service or any feature at any time, with reasonable notice where feasible.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STARTING FRAME LLC, ITS OWNERS, OPERATORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.
Indemnification
You agree to indemnify and hold Starting Frame LLC harmless from any claim, demand, loss, or damage, including reasonable attorneys' fees, arising out of your use of the Service, Your Content, or your violation of these Terms.
Termination
You may terminate your account at any time from Frame settings.
We may terminate or suspend your account if you violate these Terms, with reasonable notice where feasible.
Upon termination, your data on our servers (email, OAuth refresh tokens, preferences, access metadata) will be deleted within 30 days. Your project content was never on our servers and is unaffected by termination.
Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Monmouth County, New Jersey, and you consent to the personal jurisdiction of those courts.
Changes to these Terms
If we update these Terms materially, we will notify you by email and update the "Last updated" date above. Your continued use of the Service after such notice constitutes your acceptance of the revised Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Starting Frame regarding the Service.
Contact
Email: [email protected]
Postal: Starting Frame LLC, 1 Farrell Lane, Marlboro, NJ 07746-1517